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For First Midwest customers

March 24, 2020
Valued Client –

COVID-19 is not only impacting the health and safety of Americans, it is causing a significant level of economic disruption that may have short- and long-term financial implications for both individuals and businesses. This makes our mission of helping clients achieve financial success more important than ever.

Many of you may need support in ways you have not needed in the past. As a result, we are offering several programs and services designed to alleviate some of the financial stress and burden you may be facing today and in the coming months.

For Consumers
 
Consumer/Mortgage/Auto Loan Payment Deferrals
We are offering multiple payment deferral programs for clients with mortgages, auto and consumer loans with no credit bureau impact.

Fee Assistance
Through June 30, 2020, we are suspending:
  • Late fees for consumer loan payments
  • Certificate of deposit early withdrawal fees for emergency needs
  • Stop payment fees
We also have overdraft fee relief options available.

Foreclosures and Repossessions
Through June 30, 2020, we will not initiate:
  • New foreclosure actions specific to residential properties unless required by federal or government agencies
  • New repossession actions associated with consumer installment loans or auto loans.
For Small Businesses

Small Business Payment Deferrals
If you are experiencing hardship as a result of family sickness or workplace closure, you can leverage our payment deferral programs for up to 90 days with no credit bureau impact.

Fee Assistance
Through June 30, 2020, we are suspending:
  • Stop payment fees
  • Late fees on loans
For Commercial Clients

We are offering a wide range of financial accommodations based on clients’ individual circumstances. Please contact your relationship manager to discuss what might be available.
 

Clients can contact the First Midwest Customer Care Center at 800.322.3623 to speak with a client service representative about programs and services that are available. Information can also be found at firstmidwest.com/covid-19.

Thank you again for being a valued First Midwest client. While COVID-19 may be keeping us apart, we are all in this together and stand ready to help.
 
Very truly yours,

Mark G. Sander
President and Chief Operating Officer

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